How Vet-Assist handles your personal information

Vet-Assist is committed to handling personal information responsibly. This policy is intended to explain our privacy practices and to support our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

By using this website or providing information to us, you acknowledge that we may handle your personal information as described in this policy.

We may collect personal information you provide directly to us, including your name, email address, phone number, occupation details, assessment stage and the information included in your enquiry or supporting documents.

We may also collect limited technical information generated when you use the website, such as browser, device and page-visit information, where this is necessary to operate, secure or improve the website.

We may use personal information to respond to your enquiry, discuss or provide requested VETASSESS skills assessment support, communicate with you, manage our records, improve our services and website, and comply with legal or regulatory obligations.

We will not use or disclose personal information for an unrelated purpose unless you have consented, the purpose is directly related and reasonably expected, or we are otherwise permitted or required to do so by law.

We may disclose personal information to service providers that help us operate the website, manage enquiries or communicate with you. We require providers to handle information appropriately and only for the services they provide to us.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding and may decline a request where permitted by law, in which case we will explain why.

If you have a privacy concern or complaint, please contact us with enough detail for us to investigate. We will acknowledge your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this policy from time to time. The current version will be published on this page, so please review it periodically.